Support

You do not need an account to contact us. Email hello@resineda.com and a member of the team will reply by email. There is no phone line, and outside an Enterprise agreement there is no guaranteed response time, but every message is read and answered.

For sales, pricing, partnerships, or press, write to hello@resineda.com instead; the contact page lists the right subject line for each.

Tell us what you were trying to do, what you expected, and what happened instead, plus your browser and operating system. Error messages, screenshots, and the project or workspace name help us reproduce the issue quickly.

Do not attach design files to a first email. If we need a file to reproduce a problem, we will set up a private transfer first.

If you are signed in, use the support option in the workspace to send a request with your account and workspace attached. Replies go to the email address on your account. This is the fastest path for account, billing, or project-specific questions.

Forgot your password: use the reset link on the sign-in page; it emails a time-limited link to the address on your account. Did not get a verification or reset email: check spam, then request it again from the sign-in page.

Lost your authenticator: sign in with one of the backup codes you saved when you turned on two-factor authentication, then disable and re-enable 2FA from Settings to get a new secret and fresh codes. If you have no backup codes, email the support address above from the email on your account so we can verify that it is you.

Plan changes, paid-user counts, invoices, and cancellation are all in Usage & billing inside the workspace. Cancel within 7 days of your workspace's first purchase for a full refund of that payment; after that, canceling stops the next renewal and your projects stay available to view and export. Email hello@resineda.com for Enterprise billing or anything you cannot do from the product.

If you think you have found a vulnerability, or that your account has been accessed by someone else, email hello@resineda.com with the steps to reproduce or what you saw. We acknowledge every report and keep you informed while we fix it. The security page lists the controls in place and the ones we have not built yet.

How we handle your data is described in the Privacy Policy, and the rules for using the service are in the Terms of Service. Both are linked from the footer of every page.